Q - How much do you charge?
A - Unlike most travel agencies, all of our services are FREE! We dedicate ourselves to making your Disney Vacation Magical, providing you with personalized service by travel professionals who care.
Q - What if I booked with Disney, but now I need your help?
A - This is simple! We will send you a form and ask you to fill it out and fax it to Disney. Once this has taken place and we have received your reservation from Disney, we will check it over to make sure you are getting the best possible deal. We will then continue to give you the best customer service to make your vacation Magical.
Q. How can I reach my Travel Planner once I am in Disney?
A - You will be able to reach your Disney Expert either by phone or email. We are here for you!
Q - Can I book my own dining?
A - Of course! While we offer free services, we will plan as much or as little of your vacation as you want us to do. We know the tricks of getting those hard to find reservations, so if you need help all you have to do is ask.
Q - What accredidations does your agency have?
A - We are a fully insured agency, members of CLIA, IATA, the Chamber of Commerce, and we are an EarMarked Authorized Disney Vacation Planner Agency with the WDW Travel Company.
Q - What if a Discount becomes available after I have booked my vacation?
A - As Disney Travel Experts we continually check for Disney Discounts. If one becomes available, YES, even after you have booked, we will apply the discount to your reservation. Even if you receive a discount by mail or email, we can apply it to your reservation.
If you have additional questions, please contact one of our Travel Planners!
Q- What If I need to cancel my Reservation?
A - House of Mouse Travel does not charge any cancelation fees. Any fee assessed is assessed by Disney and the cancellation policy will be explained to you when you book. Each Disney Destination has a different policy.
Q - Why not book directly through Disney?
A - Our Expertise! As Disney Travel Experts we offer full planning services. We spend the time on the phone making sure all your reservations are taken care of. Our Agents are graduates of the Disney College of Knowledge, they have all traveled Disney Destinations and have taken part in onsite Disney training ~ They Know Disney!
Booking with House of Mouse Travel gives you personalized service. When you call into Disney -the cast member who answers your call, works for Disney ~ We work for you!
Each time you have a question or concern and you call us, you will talk with the same Disney Expert each and every time. With Disney you will get a different person each time you call.